Active listening is the audience’s attention to what a person is talking about. From the moment one is willing to talk to another, pays attention to what is being said, and genuinely takes an interest in the subject, she is practicing active listening. This type of attitude is important in the first place, out of respect for the caller, but it also serves to get the content directly assimilated, that is, if you practice active listening you eliminate communication barriers. If you do not practice active listening, you may need to use other sources to understand what your caller has explained.